Letting someone you have never met into your home takes a little trust. Knowing how a visit should go makes it easier, and helps you notice when something is off.
Before the visit
- Confirm what is being done, the price and the arrival window.
- Clear the area. A plumber should not have to empty the cupboard under your sink.
- In a condo, tell the concierge, book the service elevator if the job needs one and sort out visitor parking.
- Put pets in another room.
- Know where your water shut-off and breaker panel are.
When the pro arrives
They should introduce themselves and walk through the job with you before starting. This is the moment to mention anything extra, not at the end. If the job turns out to be bigger than the quote allowed for, a good pro stops, explains why and gives you the new price before carrying on. You should never find out from the invoice.
During the work
You do not need to stand and watch. Stay reachable in case there is a question. Expect some noise and dust with drilling, sanding or cutting. Many condo buildings limit noisy work to weekday daytime hours, so check with your property manager when you book.
Before they leave
- Look at the finished work together.
- Test it. Run the tap, open and close the door, switch it on.
- Ask what to watch for, such as drying times or when you can use it.
- Check that the area has been cleaned up.
- Get a receipt or invoice.
Afterwards
If something is not right, say so quickly. Problems are much easier to fix while the job is fresh. When you book through ServiceTo, we check in after the visit, and you can reach our team directly if anything needs another look. The FAQ covers changes, cancellations and what happens if you are not happy.