Frequently asked questions
Straight answers about how ServiceTo works, how we check our pros and what to expect when you book.
What is ServiceTo and how does it work?
ServiceTo connects homeowners across the GTA with local pros we have already checked. You tell us what needs doing, we match the job with the right person, and you agree the price and the time before anything is booked.
What services do you offer?
Most things a home needs: handyman repairs, plumbing, heating and cooling, painting, tiling, drywall, installations and assembly, smart home setup, decks, landscaping, cleaning and pest control. If your job is not on the list, ask us. We can often still help.
How do I book a service?
Fill in the booking form or call (437) 971-1010. Tell us what needs doing, where you are and when suits you, and add a few photos if you can. We come back to you with a pro, a price and a time to confirm.
How quickly will I hear back?
Usually within a few hours. We are open every day from 8 am to 8 pm, and requests sent overnight are picked up the next morning.
Can I change or cancel a booking?
Yes. Give us at least 24 hours of notice and we will move or cancel it. With less notice than that, a cancellation fee may apply depending on the provider.
How are providers vetted?
Every provider applies, is screened and passes a background check before taking a single job. Where a trade needs a licence, we check that too. After that, they have to keep earning good feedback to stay on the platform.
How do I pay?
Payment is arranged once the work is confirmed. Your quote sets out the amount and how to pay, so there are no surprises on the day.
What if I am not happy with the work?
Tell us within 7 days of the job. We look into every complaint and work with you and the provider to put it right, whether that means a return visit or a partial refund.
How is the price worked out?
Each quote is based on the job itself: its size, the materials it needs and the rate of the pro. You see the price and agree to it before any work starts. Estimates are free.
Do you offer discounts?
We run offers from time to time, especially for first bookings. Ask when you book, or follow us on social media to catch them.
Which areas do you cover?
All of Toronto and the wider GTA. If you are elsewhere in Ontario, get in touch and we will tell you whether we can help.
Still have a question? Call (437) 971-1010 or send us a message.
Ready to book?
Send one request and we will match it with a vetted local pro.