Last Updated: July 26, 2025

At ServiceTo, we strive to ensure every customer receives professional and high-quality service from our trusted provider network. However, if a service doesn’t meet your expectations, our refund policy is designed to be fair, transparent, and respectful to both customers and providers.

1. Services Covered by This Policy

This policy applies to all home services booked through https://serviceto.com, including:

  • Handyman, Plumbing, Electrical

  • HVAC Repairs & Installation

  • Home Cleaning

  • Smart Home Setup

  • Landscaping, Lawn Care

  • Renovations and Maintenance

2. Refund Eligibility

A partial or full refund may be granted under the following circumstances:

  • The service was not delivered at all (e.g., no-show by provider).

  • The service was incomplete, and the provider failed to return or correct it.

  • The job was performed with gross negligence or damage occurred.

  • The customer cancelled the service at least 24 hours before the scheduled time.

All refund requests must be submitted within 7 days of the service date.

3. Non-Refundable Situations

Refunds will not be issued when:

  • The customer is unsatisfied due to subjective preference after full delivery.

  • The customer did not allow access to the site (e.g., no-show by client).

  • The cancellation occurs within 24 hours of the scheduled service (except for medical/emergency situations).

  • The issue is resolved satisfactorily by a follow-up or correction visit.

4. Requesting a Refund

To initiate a refund request:

  • Contact us at info@serviceto.com with:

    • Your name, contact details

    • Booking ID / Job reference number

    • Date of service

    • Description of the issue

    • Any photos or evidence (if applicable)

We aim to respond within 2 business days, and resolutions are typically completed within 5–7 business days.

5. Dispute Resolution

  • We may contact the service provider to gather both sides of the story.

  • If eligible, a refund (partial or full) will be issued to your original payment method.

  • We may offer re-work or re-assignment of the job as an alternative.

  • Repeat abuse of the refund policy may result in service suspension.

6. Refund Processing Time

  • If approved, the refund will be processed to the original payment method within 3–7 business days, depending on your financial institution.

7. Emergency Cancellations or Medical Exceptions

We understand emergencies happen. If you need to cancel last-minute due to illness, injury, or a personal emergency, email us directly with documentation. We assess these on a case-by-case basis and aim to be understanding.

8. Provider-Initiated Refunds

In rare cases, the assigned provider may recommend a refund due to:

  • Inability to perform the job (e.g. unexpected hazard, lack of access)

  • Client dissatisfaction even after re-work attempt

These will be reviewed and honored under the same timelines listed above.

9. Contact Information

For all refund or cancellation requests, please reach out to:

ServiceTo – Customer Support
📧 Email: info@serviceto.com
📞 Phone: (437) 971‑1010
📍 Address: 1111 Flint Rd Unit 11, North York, ON M3J 3C7