What is ServiceTo and how does it work?
ServiceTo is a Canadian-based online marketplace that connects homeowners with trusted, vetted local professionals—spanning plumbing, electrical, landscaping, cleaning, renovations, and more. You submit a service request; we match it with qualified providers; booking and secure payment happen through the platform. Once the job is complete, you review the provider. The marketplace model is similar to platforms like Thumbtack and TaskRabbit, which streamline selection, booking, and payment processes.
What types of services do you offer?
- Handyman & Repairs (e.g. drywall, appliance fixes) - Electrical & Plumbing - HVAC: installation, maintenance, repair - Smart Home & Automation - Cleaning: regular, deep, move-in/out - Landscaping & Lawn Care - Decking, Fencing & Outdoor Living - Renovations & Home Improvements
How do I book a service?
- Use our simple quote form: input your details, select a service, add specifics like date/time and location. - We'll propose the best local provider. - Confirm the appointment via message, call, or email. - Payment is processed securely through the platform.
When can I expect confirmation?
Most requests receive provider matches within business hours (Mon–Fri, 8 AM–5 PM). - You’ll hear from us—or your matched pro—within hours. Weekend inquiries get handled the next business day.
Can I modify or cancel a booking?
- Rescheduling: Reach out at least 24 hours in advance to request a new time. - Cancellations: Notify us 24 hours ahead—cancellation may apply depending on provider policies. This helps maintain fairness on both sides.
How are providers vetted?
- Strict application screening, including background checks and professional licensing (when required). - Providers must maintain high ratings, prompt communication, and quality workmanship.
Is payment secure?
Yes—payments are processed through an encrypted platform. No cash or checks exchanged at the time of service unless pre-approved. You’re protected through transaction records and provider accountability.
What if I’m not satisfied with the work?
- Submit feedback via the portal within 7 days of service completion. - We investigate all complaints, offer resolution options (e.g. partial refund or re-work), and may suspend providers with recurring issues.
What about pricing?
- As a marketplace, we facilitate quotes; pricing depends on job scope and local provider rates. - We don’t inflate prices—we charge transparent service fees and pass provider quotes directly to you.
Do you offer promotions or discounts?
Absolutely. For example, use promo code FIRST15 to get $15 off your first booking. Seasonal discounts and new user deals are posted via email and social media.
Which areas do you serve?
We operate across the Greater Toronto Area, including all major neighbourhoods. If you’re in Ontario, let us know; we may be expanding soon.